Refund policy
This policy explains your right to cancel or return an order placed with GhostNet Solutions, and how to do it. Nothing in this policy affects your statutory rights under UK consumer law.
Digital courses: 30-day money-back guarantee
We offer a full refund on any digital course or bundle within 30 days of purchase. You do not need to give a reason, and you do not need to prove you have not read it. Email us and we will refund you.
This is more generous than the law requires. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you would normally have 14 days to cancel a distance purchase, and that right can be lost once downloadable content has been delivered to you. We have chosen to offer 30 days regardless, because we would rather you bought with confidence.
Refunds are issued to the original payment method within 14 days of us agreeing the refund. We ask that you delete any copies of the material once refunded.
Physical products: 30-day returns
For physical products such as the GhostNet Wraith, we accept returns within 30 days of delivery where the device is unopened or in as-new condition.
This is longer than the law requires. Under the Consumer Contracts Regulations 2013 you have 14 days from the day you receive the item to tell us you wish to cancel, and a further 14 days from telling us to send it back. Those statutory rights apply in full regardless of the 30-day window above, and nothing in this policy reduces them.
To return an item, email contact@ghostnetsolutions.com with your order number and a clear statement that you are cancelling. You may use the model cancellation form set out in the Regulations, but you do not have to.
Return postage
If you are returning an item because you have changed your mind, you are responsible for the cost of return postage. We recommend a tracked and insured service, as the item remains your responsibility until it reaches us.
If the item is faulty, damaged, or not as described, we will cover the cost of return postage.
Condition of returned items
You may handle the item as you would in a shop. If the value of the item is reduced because you have handled it more than was necessary to establish its nature and function, we may deduct that reduction from your refund.
The GhostNet Wraith is supplied with GrapheneOS pre-installed and configured. If the device has been reset, re-flashed, or had its operating system replaced, we may deduct the reasonable cost of restoring it.
Refund timescale
We will refund you within 14 days of receiving the returned item, or within 14 days of you providing proof of postage, whichever is earlier. Refunds include the standard outbound delivery cost, but not the extra cost of any premium delivery upgrade you chose.
Warranty on the GhostNet Wraith
The GhostNet Wraith is covered by a 12-month warranty from the date of delivery. If the device develops a fault within that period through no fault of your own, we will repair or replace it, and we will cover return postage.
The warranty does not cover accidental damage, liquid damage, or faults caused by the device being reset, re-flashed, or having its operating system replaced.
This warranty is in addition to your statutory rights under the Consumer Rights Act 2015, which are set out below and are not affected by it.
Faulty or misdescribed items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. Digital content must meet the same standards.
- Within 30 days of delivery you may reject a faulty item and receive a full refund.
- After 30 days and within 6 months, we will repair or replace it. If that is not possible, you may be entitled to a refund.
- Faulty or misdescribed digital content will be repaired, replaced, or refunded.
These rights are in addition to, not instead of, the cancellation rights set out above.
How to request a refund
Email contact@ghostnetsolutions.com with your order number and what you would like to happen. We aim to respond within one working day.
Our details
GhostNet Solutions
15 Pickering Street, Hulme, Manchester M15 5LQ, United Kingdom
contact@ghostnetsolutions.com
+44 7448 348382
Complaints
If you are unhappy with how we have handled a refund or return, please contact us first so we can put it right. If we cannot resolve it between us, you can get free independent advice from the Citizens Advice consumer service.