Frequently asked questions
How can I contact you?
You can reach us at ghostnetsolutions@proton.me or through our social media links, just click the icon at the bottom of this page. We aim to respond within 24 hours and are happy to answer questions before you buy.
What is your refund and warranty policy?
30 days to return unused physical products, digital items are refundable within 30 days, however they are non-refundable once they have been accessed.
Do I need to be technical to use your products?
No, and that'sthe whole point. Our aim is to make digital privacy accessible to everyone, as we believe it is a human right. Our physical products arrive set up and ready, and our courses assume no prior knowledge.
How long will my order take to arrive?
Digital products are emailed automatically after checkout is completed. All physical products should be delivered within 14 days.
Is the GhostNet Wraith actually private or is that just marketing?
It is built on GrapheneOS, an open source, security-hardened Android that is independently audited. All of its features are real and verifiable, feel free to audit this yourself at graphemes.org.